Our Services
We provide design solutions that are anchored on creativity and intelligence.
Process and Service Design
Processes are the backbone of organisational efficiency and customer experience and satisfaction. Your organisation's success hinges on the ability to innovate, adapt, and excel in every detailed facet of operation.
At Kregence, our approach to process and service design ensures that every aspect of your operations is optimised for maximum impact and value. We delve deep into the intricacies of your business operations, meticulously analysing each facet to identify inefficiencies and opportunities for optimisation.
Customer Journey Mapping
For customer-centric organisations, this service provides insights into customers— their touchpoints, actions, emotions, and pain points, to identify opportunities to align, improve, and tailor products and services to meet their needs effectively, enhance satisfaction and drive growth.
Agile Process Design
Process design defines new process structures, steps, and workflows, often due to past or imminent changes within your organisation or its context. Our agile process design service is collaborative and we align closely with your strategic objectives to develop effective processes.
Process Improvement and Automation
Our Approach
FAQs
How does process and service design impact business operations?
Process and service design optimizes operations by identifying inefficiencies, improving user experiences, and creating innovative solutions that enhance overall business effectiveness.
Can Kregence redesign our existing processes for better efficiency?
Certainly. We specialize in redesigning existing processes to enhance efficiency, user satisfaction, and overall performance. Our design thinking approach identifies pain points and crafts effective solutions.
How can user-centric design benefit internal processes?
User-centric design ensures that internal processes are not only efficient but also enjoyable for those involved. It promotes a positive workplace culture and enhances overall user satisfaction.
What industries can benefit from process and service design?
Virtually any industry can benefit. Whether you're in healthcare, finance, technology, or manufacturing, our process and service design approach is adaptable and customized to suit your specific needs.
Is it possible to implement design thinking in service industries?
Absolutely. Design thinking is highly applicable to service industries. It involves understanding user experiences, identifying pain points, and creatively designing solutions to enhance the overall service delivery.
